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August 9, 2010

Direct Mail That Gets Opened

Category: Marketing, Print — Tags: — Sarah @ 8:15 am

Getting your target to open a piece of direct mail is half the battle. Every day, poor, innocent pieces of mail make the long journey from mailbox to post office to mail truck to mailbox and then, just as their life goal of delivering a message is about to be fulfilled, their hopes and dreams are squashed by mail murderers who are too busy to open, let alone read, all the mail they receive. As they are whisked into the trash or the recycle bin, never to be seen again, these unfortunate brochures and letters scream, “WHY ME?!”

Well, unlucky discarded mail pieces, here’s why it was you.

Interesting Mail Survives…

The typical mail opener is on a serious time budget. So he’s only going to open the mail that piques his interest for one reason or another. We’ve talked before about how clutter busters and self-mailers can give your direct mail the intrigue factor that it needs to make sure it gets some attention.

And interesting mail isn’t the only mail that typically makes the cut.

…And So Does Important Mail

While most Americans probably fantasize about throwing away all of their bills, they don’t go through with it. Bills fall under the category of mail that’s too important to throw away. Other things that belong in this department? Account statements, checks, new credit cards, letters from the government, and official correspondence from important-looking companies, to name a few.

So besides making your direct mail look interesting, making it look important can also help it to avoid the circular file.

Make It Look Official

There are lots of ways you can give your direct mail that “important mail vibe.” Someone we know gets coupons from a restaurant that arrive in a very official-looking envelope stamped with “Handle With Care.” The first time the coupons came, she opened the envelope believing it was a bill, but was pleasantly surprised to see that the envelope contained something good.

Another pal recently received a brown envelope with very little writing on it. His instinct was to toss it, but after more careful examination, he discovered that he could feel a sheet of bubble wrap inside the envelope. Assuming that there would have to be something significant in there to require bubble wrap, he tore it open.

In both cases, creative design of the direct mail helped it to get read.

Interesting, Important…We Do It All

So when it’s time for your next direct mail campaign, let us work with you to come up with a strategy that will package your marketing message in an irresistible way. Whether we make it look too unique to pass up or too official to throw out, we’ll give it the best chance of joining the “keep” pile.

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July 12, 2010

The Wonders of Repetition

Category: Marketing, Print — Tags: , , , — Sarah @ 5:52 am

If it’s cool with you, we’re going to start off with a little experiment today.

If you’re ready to play along, we need you to read the following list. Ready…go!

Goldfish

Tonsils

Winter

Goldfish

Door

Thermometer

Goldfish

Noise

Goldfish

Golf towel

Goldfish

Fork

Bologna

Goldfish

Spider

Goldfish

Stapler

Tree

Goldfish

Goldfish

Goldfish

Okay, without looking, name the first item from the list that comes to mind.

Was it “goldfish”?

We thought so. And if we could follow up with you tomorrow and ask you the same question, we’re 98% sure the only thing on the list you’d remember is “goldfish.” (And maybe “bologna” as well, if you’re particularly hungry.)

Repetition Makes It Stick

Our silly experiment is our attempt to remind you how important repetition can be in making people remember your business. It goes without saying that any advertising you do is better than no advertising at all. But sending the same people multiple mailers is definitely the way to go if you want to make a lasting impression.

That’s why we encourage our clients to think in terms of mini direct mail campaigns. We can develop a series of mailers that build off of one another and repeat your message to their recipients. That way, even when the first postcard has long since been recycled and turned into newsprint, you have more mailers up your sleeve to remind your targets that you’re still around and ready to do business.

To sum it up…

Repetition keeps your brand alive in your targets’ minds.

Repetition keeps your brand alive in your targets’ minds.

Repetition keeps your brand alive in your targets’ minds.

Repetition keeps your brand alive in your targets’ minds.

Goldfish.

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June 28, 2010

Get Your Clients Smiling, Crying, and Buying

Category: Marketing, Print — Tags: , , , — Sarah @ 7:00 am

Have you made anybody cry today?

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Well, maybe you should have.

We’re here today to talk about putting an emotional spin on your marketing materials. In other words, including writing or a design that tugs at the ol’ heartstrings a bit or helps bring out clients’ other emotions. It’s something we often recommend to clients because studies have shown just how effective it can be. But sometimes, folks tend to be hesitant about the idea.

Why We Think This Might Be

Most people seem to think that they make decisions rationally. So when they are thinking about marketing materials, they tend to think in terms of what facts they can present to their audiences. Now, don’t get the wrong message here – we do think it’s essential to present facts about your product or service to your audience. But we find that taking those facts to the next level by blending them with language or design elements that appeal to the emotions is an effective technique.

Targeting Real People

When’s the last time a TI-89 walked into your store and made a purchase? (Besides in that strange dream you had last weekend after that wild party, of course.) People are so much more complicated than machines, and most of us don’t make our purchases using a strict, foolproof formula that determines whether something we buy is worth the money. (As evidenced by the ridiculous amounts of money that are spent every day on very ridiculous things.) This leaves plenty of room for marketing materials to persuade a person to buy something by establishing an emotional connection with the person.

In other words, thanks to human nature, people who are iffy about the features of a product may still purchase it if it brings about the right emotion.

How To Do This Best

Of course, this can be a delicate undertaking. Since emotions play such a key role in determining what someone will buy, you definitely don’t want to inspire the wrong emotion through your marketing materials. It’s easy for an emotional marketing newbie to accidentally annoy someone he was trying to make happy or make someone mad that he was trying to fill with empathy. Like plumbing, dental work, and tattoo art, emotional marketing is usually best left to professionals with experience in the area.

May we suggest the ultimate emotional marketing team — imPress?

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May 10, 2010

Five Direct Mail Don’ts

Category: Marketing, Print — Tags: , , , , — Sarah @ 8:30 am

Direct mail can be fantabulous. But, to tell you the truth, it can also be a waste of resources if it’s not done right.  Here are a few things we suggest you DON’T do as part of your direct mail campaign.

  1. DON’T send direct mail that doesn’t have a point. Postcards the promote your business in general are much less effective than postcards that advertise a particular deal or sale you’re running. Your audience should not only learn about your business, but they should learn that NOW is the time to do business with you.
  2. DON’T include a boring headline. Your recipients have probably received marketing materials in the mail zillions of times before. If you want your flier to be noticed, you need an eye-catching headline that says something new.
  3. DON’T let your copy get too fluffy. If you were able to hook them in with an interesting headline, that’s half the battle, but the rest of the copy has to highlight the reasons your company outshines the competition. Actual facts usually work better than a string of throwaways like “great service” and “fair prices.”
  4. DON’T send something out that hasn’t been edited multiple times. Sometimes it takes several sets of eyes to catch a mistake, but you don’t want a potential customer to be the one that sees the mistake first.
  5. DON’T forget to use a mailing list. In an earlier post, we’ve chatted about how mailing lists can improve the results of a direct mail campaign, so make sure you get your hands on the right one for your business.

By the way, imPress loves direct mail more than toddlers love bubbles, so we’ve got your back if you need any help with your direct mail campaign.

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May 3, 2010

Don’t Let This Be You

Category: Marketing, Print — Tags: , , , — Sarah @ 6:06 am

The following is a true story.

A friend of ours recently opened a piece of mail from her homeowners insurance company and was appalled. The envelope contained a letter and a brochure. And both of them would have been better left unsent.

The letter was a typical form letter recommending that our friend consider insuring her car with this company. The message was not out of the ordinary, but the mistakes were. Sentences within the letter ranged from poorly written to actually grammatically incorrect, and the letter concluded with the assertion that this insurance company would be “happy to suite your needs.”

The brochure, believe it or not, was worse.

Instead of hiring a printing company or even using a desktop publishing program, the geniuses running the operation opted to construct this brochure elementary school art project style. That’s right, folks, someone actually sat down with a gluestick and got busy gluing the graphics onto the brochure by hand. The sloppy edges were a dead giveaway that someone tried to save a few bucks.

What You Send Says a Lot About You

The well-meaning staff of this insurance company thought that they were sending out marketing materials, when in actuality, these pieces were the opposite of marketing. Instead of luring our friend in and getting her interested in a new service, the company made her question their credibility as an insurance company. She couldn’t help but wonder, If I ever actually need to make a claim, will they try to fix my house with a gluestick?

Don’t let your printed pieces send the wrong message. There may be some aspects of your business that can be handled with DIY jobs, but designing and constructing marketing materials probably isn’t one of them. Professional designers and printers will make sure that your printed pieces actually bolster your company’s image instead of bringing it down.

And if there are any holdouts out there who still want to make their own brochures, we beg you to avoid puffy paint, pipe cleaners, glitter, crayons, and gluesticks.

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